All consultations are by appointment only. The times for doctors consultations are as follows: -
Monday to Friday - 08.30 a.m. to 12.45 p.m. and 2 p.m. to 6 p.m.
Extended Hours The Practice provides an extended hours service offering pre-bookable telephone appointments on Wednesday and Thursday mornings from 7.30 am. Reception staff can assist if you wish to utilise this service. Our phone lines open at 8am as usual for routine and urgent care
Each consultation lasts approximately 15 minutes and doctors always try to run on time. However, if a patient has a difficult problem or requires hospital admission during surgery, delays can result. We appreciate your patience should you experience delay
Booking an Appointment
Reception staff will ask you for a brief reason for contacting the practice. The reason behind this is so that reception staff can book or signpost you to the most appropriate person. All information provided is dealt with in the strictest of confidence.
We offer a selection of both on the day and pre-bookable telephone appointments with the doctors. The doctor may ask you to attend the Practice for a face to face appointment for problems that cannot be dealt with over the telephone. We also have the facility to arrange a video consultation
If you wish to make an appointment we ask that you call us early in the day. The receptionist will normally offer you the choice of a pre-bookable telephone consultation.
Intermittently all our appointments get booked up. In this instance, if you feel you cannot wait until another day you will be asked if you would like a clinician to call you back.
Our practice nurse appointments are all bookable in advance and also offer telephone consultations for certain conditions.
You may consult with any doctor within the Practice by ringing Reception and making an appointment. When following up on a problem, it is strongly advised that you try to consult with the same doctor.
General points for all appointments:
- One appointment – one patient – please do not ask the doctor or nurse to see other members of your family during your appointment and causes longer waiting times for everyone.
- Please remember that the doctor is unlikely to be able to deal with multiple problems at one appointment. The doctor is likely to ask you to make another appointment if you wish to discuss multiple unrelated issues.
- If you are unable to manage your appointment, please ring up to cancel it, thereby freeing it for somebody else.
- If you are attending an appointment at the Practice, please always make sure that the receptionist is aware that you are in the waiting room by booking in using our self check- in system or informing a receptionist.
- Patient Call System – Our display in the waiting area gives a visual/audible indication for you to report to the doctor or nurse’s room when they are ready to see you.
- Eye problem - Should your consultation relate to an eye problem please ensure you have your spectacles with you.
- In addition, the doctors may ask you to call the Practice in a specified number of weeks to provide an update, perhaps to discuss a response to medication or recovery from illness or surgery. Should you just wish to leave a message for the doctor please advise the receptionist and this will be passed on.