Repeat Prescriptions

Important Notice

Our existing website provider is closing in March 2027 which also includes the current service for ordering repeat prescriptions.

To register for our new online service, we will require specific information from you to begin the registration. This can be processed by sending the Practice an email or to complete a form which requires returned the Practice.

See our Vision Online - Patient Registration Form

Please also see additional information below about patients under 16 years old and proxy access.

If you still wish to order your medication online, we urge you to start the registration process as soon as possible.

1. Email the Practice the following information (or download/collect a registration form). Please note: the email address you provide will be used for your registration.

Subject Line. Please enter “Online Registration”

In the body of the information enter the following information:

2. Surname
3. Forename
4. Date of Birth
5. Address
6. Email Address
7. Telephone Number

The above information is mandatory and requests without this information may be disregarded. Once you have completed the requested information, please email erskine.tayside@nhs.scot

Once this information has been received, The practice will verify your details and provide registration information (for example, a username setup link, registration letter, account ID, or linkage key) to your email address.

You can then create your online account by entering the registration details supplied by the Practice.

Please monitor your Spam/Junk folder for containing the required information to proceed with the rest of your registration.

Patients under 16 years of age

Please note that we are unable to register patients under 16 years of age for the new online service. This is to ensure that patients can take full control of their own account when they turn 16. Repeat medication requests for patients under 16 will need to be requested through the usual manual process.

Proxy Access – For those who need support to access patient online services.

If you care for a relative who would like to use the service, please complete a Proxy Access Application Form (available to download from our website) or collect a copy from Practice Reception.

• Repeat prescription slips are printed by the computer and monitored by the doctors.  
• You can order repeat prescriptions through this website via our online services on the homepage or using the above link
• Please remember this service is only for items which appear on your repeat slip.
• Please allow 2 working days (excluding weekends and Bank Holidays) after ordering for collection from the surgery and 7 working days for chemist collection.

Practice Access - 1pm to 2pm

Our practice observes restricted access between 1:00 PM and 2:00 PM daily. During this time, we will attend to emergency and urgent cases only. We kindly request that you avoid calling or visiting the practice during this hour unless it is an emergency. 

Please also note that the Medical Centre's doors are closed every Wednesday from 1:00 PM to 2:00 PM.

Please call 01382 458333 if you require urgent attention during this time. 

Thank you for your understanding and cooperation.

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Please allow 2 working days (excluding weekends and Bank Holidays) after ordering for collection from the surgery and 3 working days for chemist collection.

Any problems please telephone the surgery.

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